When requesting assistance to a pump installation problem, far too often the pump is given the blame as in, “there is something wrong with the pump”, “my pump doesn’t work” when it should be, there is something wrong with the :
- Pump selection
- Power supply
- Suction pipework
- Delivery pipework
- Etc etc
Very rarely is the pump at fault, in my many years in the pump industry, “something wrong with the pump”, unless a mechanical problem isn’t the case.
When reporting an installation problem and asking for assistance you need to supply full details
- Pump type /size /performance curve
- Installation details
- Hydraulic requirements
- Detail of the problem
- New or existing installation.
- Etc etc
We aren’t mind or crystal ball readers and having to drag information out of the poster step by step isn’t the way to meaningful assistance.
Many times, members who have the knowledge and the answer will just switch off as it’s too much hassle to continue the conversation.
Further, when requesting general or specific pump /application / hydraulic detail, tell what research you have already undertaken and what your specific problem or question is and what you are looking for and how can we help.
“My pump doesn’t work” is just wasting everyone’s time including your own.